Carol Woodliffe has 26 years experience in the care industry, 13 years at management level. This experience has armed her qualifications including NVQ Level 2,3 & 4 Health & Social Care; QCF Level 2 (Management structure) in Dementia care, Mental Capacity Assessment, End of life Care, Person Centred Care Planning and Medication management. All this training has underpinned skills and extensive knowledge in the care industry, specifically older people.
Carol has utilised the rationale for good person centred practise by honing excellent people skills, a professional approach and versatility. She is a self-motivated individual with commitment to high standards of quality care provision. She focusses on sharing her ethos of ‘resident first and foremost’ with staff in her employ ensuring a driven, compassionate and empathetic team continues to evolve positively.
Ladysmith is a care home providing personal care for up to 90 elderly people, including care for people physical disabilities and dementia.
Thank you very much for looking after mum and for all the patients and kindness you have shown her. You are great staff very friendly and welcoming.
Thank you for all the loving care you gave our mum during her stay at Drovers.
Thank you so much for the wonderful care that my father received while with you and a special thank you for your care, Kindness and time you gave to my Mum in dad`s last days. Thank You all and God Bless.
The quality of the nursing was in my view excellent and I am convinced that we made the perfect choice when we decided on Abbey Court
Thank you for giving her so much care and support in the last six years of her life
A huge thank you for the kindness, support and hospitality given
You were all so good to Mum and to us when we visited, we never felt as though we were in the way which was nice. Thank you again for your care
Thanks for all the love and care given to our dad. Thank you too for the sympathy and compassion shown to us when we visited
We couldn’t have asked for better care
Keep up your good works because you are all so very special and deserve to be reminded everyday
Your professionalism, support, and care meant so much and helped my Aunt feel safe
Your kindness shows love to those people who have nobody to lover them
Since my husband came to Drovers Call his care has been impeccable, and his behaviour has improved so much. Staff are all very well trained and meet his every need. Drovers Call is spotlessly clean and the food is wonderful.
Thank you for welcoming dad when he needed a bit more care, it was great to see him smile again.
Thank you so much for the love and care you showed Mum in the last 5 years. The last few months have been especially difficult for everyone but the love and attention you all gave to Mum made it more bearable. Knowing how comfortable you made Mum feel helped me cope enormously.
Thank you for all your help through the years. I know Mum really loved her stays and always looked forward to her visits. When she became full time I was grateful for your care and for the kindness that you always showed her. Thank you for everything.
I just wanted to say how pleased we are that Mam seems to be settling nicely. We are so pleased with the care she gets from all of your wonderful staff - especially as we live so far away. We tried to keep continuity by leaving her at mealtimes as I know she needs encouragement to mix, but as you can see from the photo we took her to the tea dance which she loved!
TO ALL OUR FRIENDS AND FAMILIES
12 th MARCH 2020
REF: COVID – 19: RESPONSE MEASURES AND MANAGEMENT PLAN
It is with regret that I am writing to you to confirm that we have closed all our homes to non-
essential visitors. This is with immediate effect, 12 March 2020.
Essential health service and emergency personnel will still enter our home, as will appropriate new
admissions as part of our ongoing commitment to supporting our county health services, and of
course offering care to those who urgently need it.
This is not a decision that has been taken lightly, it follows detailed analysis of all current information
and advice available from the government, health authorities and other relevant sources.
Our priority has to be to protect the health and wellbeing of all our residents. They represent some of
the most vulnerable in our healthcare system, and as such are at the highest risk from this dangerous
virus. We must do all we can to minimise that risk and to protect them, we felt we had no choice but
to take this decision.
I am genuinely sorry for any inconvenience or distress this might cause, but I am sure you understand
that perhaps a relatively small sacrifice now might go a long way to averting a far bigger one in days
and weeks to come.
If there is a situation that requires a non-routine visit, we would ask that you discuss this with the
Registered Manager of the home to ensure that the appropriate precautionary measures are taken to
limit any potential risk.
In addition, we are limiting visits overall, and visits from the local community and external
entertainment are cancelled for the foreseeable future. Our staff will do all they can to ensure that life
in our services remains as comfortable and sociable as possible. We will still ensure that vital medical
visits are made and will be sure that only visitors who are not displaying symptoms come in, and that
they wash their hands on entering.
We are able to offer various options to assist you to stay in touch, including ‘phones to the bedside
and even ‘face time’ and skype calls. Let us know if we can help in any way to facilitate these
facilities for you. We will also post updates regarding both incident management progress, and
resident activity and wellbeing across all our social media platforms, keep a good eye there as well!
We remain dedicated to ensuring and protecting the health and wellbeing of our residents and
team, of friends and families, I know you are too. Thank you for your consistent support it is
hugely appreciated and valued.