TO ALL OUR FRIENDS AND FAMILIES

12th MARCH 2020

It is with regret that I am writing to you to confirm that we have closed all our homes to non-essential visitors. This is with immediate effect, 12 March 2020.

Essential health service and emergency personnel will still enter our home, as will appropriate new admissions as part of our ongoing commitment to supporting our county health services, and of course offering care to those who urgently need it.

This is not a decision that has been taken lightly, it follows detailed analysis of all current information and advice available from the government, health authorities and other relevant sources.

Our priority has to be to protect the health and wellbeing of all our residents. They represent some of the most vulnerable in our healthcare system, and as such are at the highest risk from this dangerous virus. We must do all we can to minimise that risk and to protect them, we felt we had no choice but to take this decision.

I am genuinely sorry for any inconvenience or distress this might cause, but I am sure you understand that perhaps a relatively small sacrifice now might go a long way to averting a far bigger one in days and weeks to come.

If there is a situation that requires a non-routine visit, we would ask that you discuss this with the Registered Manager of the home to ensure that the appropriate precautionary measures are taken to limit any potential risk.

In addition, we are limiting visits overall, and visits from the local community and external entertainment are cancelled for the foreseeable future. Our staff will do all they can to ensure that life in our services remains as comfortable and sociable as possible. We will still ensure that vital medical visits are made and will be sure that only visitors who are not displaying symptoms come in, and that they wash their hands on entering.

We are able to offer various options to assist you to stay in touch, including ‘phones to the bedside and even ‘face time’ and skype calls. Let us know if we can help in any way to facilitate these facilities for you. We will also post updates regarding both incident management progress, and resident activity and wellbeing across all our social media platforms, keep a good eye there as well!

We remain dedicated to ensuring and protecting the health and wellbeing of our residents and team, of friends and families, I know you are too. Thank you for your consistent support it is hugely appreciated and valued.

 

Yours Sincerely

 

 

Adam Knights, Managing Director

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